SensMax Introduced a New System to Measure Customer Satisfaction

Customer surveys can be now made even more convenient using SensMax survey button. SensMax customer satisfaction measurement system is designed to get feedback from your customers. The system helps you to understand your actual customers’ opinions and to determine problematic locations where it is needed to improve customer experience and increase loyalty to your brand.

The client satisfaction survey button is very easy to install at any location you need without any special mounting or cabling works, because it is wireless. It collects customer answers, which you can view in ready to use reports for group of stores or each store separately. The survey button is compatible with SensMax people counting system equipment. It will automatically connect to a SensMax data collector and customer response will appear in HQ reports. In addition, you can turn on the automatic calculation of the Net Promoter Score, which is very useful for marketing projects.

You can record customer feedback history and monitor customer satisfaction trends in one location with local reporting or in network of locations with centralized and automated reporting. You can use SensMax customer satisfaction survey system statistics in combination with SensMax people counting system data within one reporting software SensMax EasyReport.

How it works

Each customer can leave his feedback by pressing the dedicated smiley. Built in filtering system helps to avoid spam pressings. Customer feedback stays in button's internal memory and can be forwarded to any local PC or a central server for processing by using special data collector. All customer satisfaction survey data can be combined with people visiting statistics and displayed in combined reports.  

For more information, contact Hansab Group's sales manager: 

Markko Purge
Sales Manager
markko.purge@hansab.com
+372 605 9816