Customer Satisfaction Survey Results

Hansab's customer satisfaction index held steady at 4.3, achieving its target for the year. Impressively, the Net Promoter Score (NPS) climbed from 59 in 2023 to 67 in 2024, coming close to Netflix's score of 69. While the scale is different, both companies are strongly focused on innovation and customer experience.

We do see that one of the most important aspects of our work is communication. For our customers, how we respond to emails and phone calls and generally keep them informed is key.

Additionally, the number of survey responses rose from 304 to 385, enhancing data credibility and demonstrating strong customer engagement.

We would like to thank each customer who took the time to answer the survey. We really appreciate it and now working on action plan to make our services and solutions even better

Each year, it’s extremely insightful to understand the trends and customer needs on the market. This time, we thought we’ll share them with you as well:

• Digitalization of security gate systems and unified digital environments for state institutions.

• Enhanced work efficiency and digital information boards.

• Improved store security and smarter access controls.

• Urban solutions like air monitoring and public transport flow systems.

• Digital tools for patient care and room reservation systems.

• Integrated technical and IT solutions for business efficiency.

The strong feedback from customers, coupled with their constructive comments, provides Hansab with the confidence to maintain and improve service quality. Insights from the survey will guide Hansab's future strategies and initiatives to meet and exceed customer expectations.